I have received numerous telephone calls recently from individuals who already have hired a lawyer, but who want to get a new lawyer because their lawyer will not return their phone calls. While as an Atlanta personal injury lawyer I am always happy to get calls from potential clients in a personal injury or wrongful death case, these calls disappoint me because it means fellow members of my profession are treating their clients unprofessionally.
If you have hired a lawyer to represent you in a personal injury or wrongful death lawsuit (this actually applies to anyone who has hired an attorney to represent them for any reason), you have the right to be treated with respect throughout the representation and to have your phone calls and emails returned in a timely manner. You also have the right to have your questions answered and to be updated on the status of your case at regular intervals.
If you are not getting the kind of service you expect from your lawyer, schedule an appointment to meet with him or her in person to discuss your expectations. By meeting with your lawyer and bringing your concerns to their attention, it is likely he or she will be more responsive to your future needs. You definitely want to give them a chance to make things right before finding another lawyer.
Providing superior legal services to the residents of central and north Georgia is my business. If I receive a telephone message or email from a client, if the call or email is not related to an emergency - which I attend to immediately - I try to return the call or email by the end of the same business day. If for some reason I cannot respond by the end of the same day, I respond no later than 24 hours after receiving the message. I understand that being seriously injured or having a family member killed by the negligent acts of others and pursuing a lawsuit to recover damages related to such losses can be stressful and oftentimes very confusing. That is why it is important to have skilled and competent lawyers handling your case and giving you the attention you deserve.
